This Privacy Policy describes how HostGraber collects and handles information when you interact with our website, contact our team, create or maintain an account, or use our hosting and related services.
Information We Collect
HostGraber may collect information that you voluntarily provide to us when you register for an account, purchase or use a service, submit a support request, communicate with us, participate in a survey, or otherwise interact with our website and services.
The type of information collected may depend on the service you use and the nature of your interaction with HostGraber.
- Name, company or organisation details and account information.
- Email address, telephone number and other contact information.
- Billing information and information required to process or verify payments.
- Information associated with the products and services you purchase or use.
- Communications and information submitted through support tickets, contact forms or other customer service channels.
- Technical information provided in connection with troubleshooting, support or service administration.
- Information automatically generated when you access or interact with our websites and online services.
You may choose not to provide certain information; however, doing so may prevent us from providing a service, completing a transaction, responding to a request, or enabling certain website functionality.
How We Use Your Information
Information collected by HostGraber may be used to operate, maintain, support and improve our website, products and services and to administer our relationship with customers.
Depending on your interaction with us, information may be used for purposes including:
- Creating and administering customer accounts and services.
- Processing orders, payments and service-related transactions.
- Provisioning, maintaining and supporting hosting and related services.
- Responding to customer support, billing and technical requests.
- Communicating important account, service, billing, security or operational information.
- Improving the usability, reliability and performance of our website and services.
- Detecting, investigating and helping prevent misuse, fraud, security incidents or violations of applicable terms and policies.
- Complying with applicable legal, regulatory or administrative requirements.
Log Files & Technical Information
Like many websites and online services, HostGraber may automatically collect and maintain technical information when users access our websites or systems.
This information may include Internet Protocol (IP) addresses, browser type, Internet service provider, referring and exit pages, operating system, date and time information, pages visited and other technical or diagnostic information.
Such information may be used to administer the website and services, analyse usage, identify technical issues, maintain security and understand how visitors interact with HostGraber.
Technical and log information may also be generated as part of normal hosting, infrastructure, security and support operations.
Cookies & Analytics
HostGraber may use cookies and similar technologies to help websites function, maintain sessions, remember preferences, understand website usage and improve the user experience.
Cookies are small data files that may be stored on your device when you visit a website. Some cookies may be required for website or account functionality, while others may support analytics or related purposes.
Analytics
HostGraber may use analytics services, including Google Analytics or similar technologies, to better understand how visitors interact with our website.
Analytics services may collect information such as pages visited, device or browser information, approximate usage information, traffic sources and interactions with website features.
Managing Cookies
Most browsers allow users to control or disable cookies through browser settings. Disabling certain cookies may affect the operation or functionality of parts of the HostGraber website or customer services.
Surveys & Feedback
From time to time, HostGraber may invite customers or website visitors to participate in surveys, provide feedback or share information about their experience with our services.
Participation in such surveys is generally voluntary. Information provided may be used to understand customer needs, evaluate services and improve our products, infrastructure and customer experience.
Communications & Newsletters
HostGraber may use your contact information to communicate with you about your account, orders, invoices, support requests, service status, security matters and other operational information related to the services you use.
We may also send newsletters, product information, announcements, offers or other communications where appropriate.
Where an unsubscribe or preference option is provided for promotional communications, you may use that option to change your communication preferences.
Service, security, billing and other transactional communications may still be necessary for the administration of an active account or service.
Sharing & Disclosure of Information
HostGraber does not disclose customer information indiscriminately. Information may, however, be shared where reasonably necessary to operate our business, provide services, process transactions, maintain security or comply with applicable obligations.
Information may be shared with third parties that provide services or perform functions on our behalf, where such access is required for the relevant service or business operation.
Depending on the circumstances, such parties may include payment processors, technology providers, infrastructure providers, communications providers, professional advisers or other service providers.
We may also disclose information where required or permitted by law, regulation, legal process or a valid request from an authorised government or law-enforcement authority.
Business Changes
Information may also be transferred or disclosed as part of a merger, acquisition, restructuring, financing, sale of assets or other business transaction involving all or part of HostGraber's business, subject to applicable requirements.
Access & Correction
Customers may review or update certain account information through available account-management functionality or by contacting HostGraber.
If you believe that personal information maintained by us is inaccurate or requires correction, you may contact our team with sufficient information for us to identify the relevant account or record and review the request.
Certain information may need to be retained where required for legitimate operational, billing, security, dispute-resolution, record-keeping or legal purposes.
Email & Hosted Communication Services
Where HostGraber provides email, hosting or related communication services, technical information may be processed as necessary to provide, secure, troubleshoot and maintain those services.
Customers are responsible for ensuring that their use of hosted email, websites, applications and other services complies with applicable laws and HostGraber's terms and policies.
HostGraber may take reasonable technical or administrative action where required to protect systems, investigate abuse, respond to security incidents or comply with applicable legal obligations.
Legal & Required Disclosure
HostGraber may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal process, court order, governmental request or other lawful requirement.
Information may also be disclosed where reasonably necessary to protect the rights, property, systems, infrastructure or security of HostGraber, our customers, users or others, or to investigate suspected fraud, abuse or unlawful activity.
Information Security
HostGraber takes reasonable administrative, technical and operational measures intended to protect information against unauthorised access, misuse, alteration, disclosure or loss.
Access to information may be restricted to personnel, systems or service providers that require such access for legitimate business or operational purposes.
However, no method of transmission over the Internet, electronic storage system or security measure can be guaranteed to be completely secure. Accordingly, HostGraber cannot guarantee absolute security of information.
Customers should protect their account credentials, use strong authentication practices and promptly notify HostGraber if they suspect unauthorised access to their account or services.
Third-Party Websites & External Links
HostGraber websites may contain links to websites, applications or services operated by third parties.
HostGraber does not control the privacy practices or content of independent third-party websites. This Privacy Policy applies to HostGraber and should not be interpreted as governing the privacy practices of unrelated third parties.
We encourage users to review the privacy policies and terms of any third-party service before providing information to that service.
Changes to This Privacy Policy
HostGraber may revise this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, operational requirements or applicable legal and regulatory requirements.
When this Privacy Policy is updated, the revised version may be published on this page and the applicable update date may be changed accordingly.
We encourage users to review this Privacy Policy periodically to remain informed about how HostGraber handles information.
Questions About Privacy
If you have questions about this Privacy Policy, the information associated with your HostGraber account, or how information is handled in connection with our services, please contact HostGraber.
When contacting us regarding an account or privacy-related matter, please provide sufficient information for our team to identify and review the relevant request.
Email: [email protected] · Website: Contact HostGraber