These Terms of Service (“TOS”, “Terms” or “Agreement”) apply to the use of HostGraber websites and services. HostGraber is a brand of Sharspire Private Limited. By purchasing or using HostGraber services, you acknowledge that you have read, understood and agreed to these Terms. You must review these Terms before purchasing a service.
Content & Lawful Use
HostGraber services must be used only for lawful purposes. Transmission, storage or presentation of information, data or material that violates applicable law or regulation is prohibited.
HostGraber reserves the right to refuse service or restrict access to its systems where use violates these Terms or other applicable HostGraber policies.
Prohibited Content & Activities
- Ponzi, pyramid, fraudulent investment or similar unlawful schemes.
- Malware, phishing, malicious scripts, password cracking or unauthorised security tools.
- Illegal drugs, unlawful pharmaceutical sales, explosives or other prohibited goods.
- Pirated software, warez, illegal downloads or unauthorised distribution of copyrighted material.
- Illegal gambling, lottery or other prohibited gambling activities.
- Content facilitating human trafficking, exploitation or other unlawful activity.
- Child sexual abuse or exploitative material, including links to such material.
- Pornographic or other adult material prohibited under HostGraber policy.
- Unauthorised streaming or broadcasting of copyrighted events or media.
- Other material or activities prohibited by applicable law or HostGraber's Acceptable Use Policy.
Abuse of Resources
Attempts to compromise, interfere with or gain unauthorised access to HostGraber infrastructure or systems belonging to another person or organisation are prohibited.
- Unauthorised port, IP-range or vulnerability scanning.
- Launching or facilitating denial-of-service or distributed denial-of-service attacks.
- Hosting malicious software, exploits, viruses, trojans or similar material.
- Activities intended to undermine, damage or interfere with servers, networks or other infrastructure.
Suspected violations may be investigated and serious violations may result in immediate service suspension or termination.
Unsolicited Email & Spam
Use of HostGraber services to transmit unsolicited commercial email or unsolicited bulk email is prohibited.
Accounts found violating applicable spam rules may be restricted, suspended or terminated. Severe violations may result in immediate removal.
Bandwidth
Services are subject to the bandwidth allocation associated with the applicable plan or service.
Where a customer exceeds an applicable bandwidth allocation and does not upgrade or otherwise resolve the excess usage, HostGraber may restrict or suspend the service until the matter is resolved.
VPS & Server Rules
Customers using unmanaged VPS or server products are responsible for administration, software configuration, operating-system maintenance, security, updates and data protection unless a managed service has expressly been purchased.
Customers should maintain appropriate backups and security controls for workloads deployed on VPS and server services.
Managed service options may be available separately where additional administration or support is required.
Commercial Advertising & UCE
Spamming or sending prohibited unsolicited commercial email from HostGraber servers is not permitted and may result in immediate service restriction, deactivation or termination.
Backup Policy
Use of the services is at the customer's risk. Customers are responsible for maintaining independent and current copies of their content and data.
Domain Payments
Domain registration fees are non-refundable. Other domain-related charges may also be subject to the applicable domain, registry and HostGraber policies.
Unlimited Hosting
Where a hosting plan is described as unlimited, the allocation is intended for normal website-hosting usage.
Unlimited hosting does not convert a hosting account into a general-purpose storage, archive or backup service.
Permitted CPU & Disk Usage
Shared hosting resources and disk space are intended for normal website files and associated application data.
Shared hosting accounts must not be used primarily as file-storage, archival or backup repositories where such use falls outside the intended purpose of the purchased service.
Reseller Terms & Client Responsibility
Resellers are responsible for the conduct and service usage of customers operating through their reseller account.
Resellers should ensure that their customers comply with applicable HostGraber policies and acceptable-use requirements.
Third-Party Services & Sublicensing
HostGraber may provide, resell, sublicense or integrate products and services supplied by third-party providers.
Third-party products may be subject to separate licence terms, limitations, pricing changes and service conditions imposed by their respective providers.
Uptime Guarantee
Where an uptime commitment applies to a service, qualifying availability is determined according to the terms applicable to that service.
Downtime resulting from scheduled or necessary maintenance, customer actions, third-party failures or other excluded circumstances may not count toward an applicable uptime guarantee.
Account Security & Company Systems
Customers are responsible for maintaining the confidentiality and security of their account credentials, passwords and access information.
Attempts to obtain unauthorised access to HostGraber systems, another customer's account or third-party systems through HostGraber services are prohibited.
Accounts associated with security threats, unauthorised access or other prohibited activity may be restricted, suspended or terminated in accordance with these Terms.
KYC & Verification Requirements
To maintain security, prevent fraud and comply with regulatory requirements, HostGraber may require identity verification (KYC) from any customer at any time before or during the use of the Services.
15.1 Mandatory Verification
HostGraber may request government-issued identification, address proof, business verification documents or additional contact verification before activating, continuing or restoring any service.
The customer agrees to provide accurate and complete information when requested.
15.2 Verification Timelines
15.3 Fraud or Mismatched Information
If submitted information is false, manipulated, incomplete, unverifiable or suspicious, HostGraber may:
- Immediately suspend the hosting account or service.
- Permanently terminate the account after review.
- Blacklist the customer from future HostGraber services.
- Inform payment processors or legal authorities where required.
15.4 Verification Triggers
HostGraber may initiate KYC verification under circumstances including, but not limited to:
- Unusual or high-risk server or payment activity.
- Multiple orders or bulk purchases of services.
- Payment disputes, chargeback attempts or failed transactions.
- High resource usage or suspicious account-access patterns.
- Legal, regulatory or security concerns requiring identity validation.
15.5 Verification Failure & Refunds
If a customer refuses or fails KYC verification, or if fraud is detected, the customer will not be eligible for a refund regardless of the remaining service period.
15.6 Continued Compliance
HostGraber may require KYC re-verification at any time during the service period. Continued use of the Services constitutes acceptance of these verification requirements.
Suspension Policy
HostGraber reserves the right to suspend an account, with or without prior notice, under the circumstances described in these Terms.
Suspension may occur immediately where a security risk, policy violation, fraudulent activity or non-payment requires action.
16.1 Grounds for Immediate Suspension
- Violation of these Terms of Service, the Acceptable Use Policy or applicable law.
- Hosting prohibited, illegal, abusive or harmful content.
- Participation in hacking, malware distribution, phishing or spam activities.
- Resource abuse that causes instability or performance degradation.
- Failure to comply with KYC verification requirements.
- Suspected fraudulent activity or misuse of payment instruments.
- Account compromise, security breach or unauthorised access.
- Suspicious login patterns or abnormal service behaviour.
16.2 Suspension Due to Non-Payment
48 hours after suspension: Final reminder issued.
72 hours after due date: Services may be permanently terminated and all associated data deleted.
16.3 Reinstatement
A suspended service may be restored only after the applicable issue has been resolved. Requirements may include:
- Payment of all outstanding invoices.
- Completion of KYC where required.
- Removal of abusive content or harmful scripts.
- Resolution of security or policy violations.
- Payment of applicable reactivation fees.
Reinstatement is at the discretion of HostGraber and is not guaranteed.
16.4 Refunds Following Suspension
Suspension resulting from policy violations, non-payment, fraudulent activity or KYC failure does not qualify for a refund.
Termination Policy
HostGraber may terminate an account immediately or following a suspension period based on the circumstances described below.
17.1 Termination Conditions
- Failure to renew services within 72 hours of the due date.
- Severe or repeated violations of the Terms of Service or Acceptable Use Policy.
- Use of fraudulent, stolen or unauthorised payment methods.
- Failure to comply with KYC requirements.
- Involvement in illegal activities including phishing, malware or cyberattacks.
- Initiating a chargeback or payment dispute without attempting resolution with HostGraber.
17.2 Fraud & Security Risks
Accounts detected engaging in fraudulent activity or presenting significant security risks may be terminated immediately without prior notice.
17.3 Liability Following Termination
HostGraber is not liable for data loss, business interruption or damages resulting from account termination, subject to applicable law.
17.4 Refunds Following Termination
Refunds will not be issued for terminated accounts, regardless of the remaining service tenure.
Data Loss & Backup Liability
Responsibility for protecting and backing up customer data rests with the customer unless a paid backup service is expressly included with the applicable hosting plan or service.
18.1 Customer Responsibility
Customers must maintain independent backups of all files, email, databases and configurations stored on their hosting account, VPS or server.
18.2 No Guarantee of Backups
Unless expressly stated otherwise for a specific service, HostGraber does not guarantee:
- That backups will be created.
- That a backup will be restorable.
- The integrity, completeness or recency of a backup.
- Availability of backups outside the applicable retention cycle.
18.3 Backup Exclusions
According to the applicable backup policy, backup coverage may exclude:
- Emails or mailboxes.
- Media files including images, videos or audio.
- Temporary or cache files.
- Databases that are improperly configured for the backup system.
- Files corrupted through malware, hacking or customer negligence.
18.4 Suspension & Termination
Once an account is suspended, access to data may be restricted. Once an account is terminated, associated data may be permanently deleted and may no longer be recoverable.
18.5 Data-Loss Liability
HostGraber shall not be liable for data loss arising from circumstances including:
- Hardware or software failure.
- Server crashes or operating-system issues.
- Security breaches or hacking attempts.
- Customer configuration errors.
- Force majeure or catastrophic failures.
Billing & Payment Enforcement
HostGraber operates services on a prepaid basis and applies payment controls intended to maintain service continuity and reduce abuse and payment fraud.
19.1 Advance Billing
Hosting services are billed on a prepaid basis. Services will not be provisioned until the applicable payment has been successfully verified.
19.2 Payment Verification
Orders may be temporarily held for manual review or KYC verification where a payment or transaction appears unusual or high-risk.
19.3 Late Payment
19.4 Chargebacks
Initiating a chargeback may result in enforcement measures including:
- Immediate suspension of services.
- Permanent termination of the account.
- Blacklisting of the customer profile.
- Applicable administrative fees.
19.5 Refund Restrictions
Refunds are not applicable in circumstances including:
- KYC failure.
- Fraudulent or suspicious activity.
- Suspension resulting from TOS violations.
- Termination resulting from abuse or non-payment.
- Licence-based products or applicable third-party services.
19.6 Customer Responsibility
Customers are responsible for monitoring renewal dates, maintaining valid payment methods and ensuring that payments are made on time.
Billing & Refund Policy
Orders are processed following confirmation of the applicable payment. Some payment methods may require additional processing or clearance time before a service can be activated.
Products Excluded from Refunds
Refund eligibility does not apply to certain products and third-party or licence-based services, including:
- Domain registration, transfer or renewal.
- cPanel, Plesk and other control-panel licences.
- LiteSpeed, Softaculous and other software licences.
- Cloud, VPS and Dedicated Server services.
- Paid support services.
- SSL certificates and applicable security products.
- Windows, SQL and other paid operating-system or software licences.
- Other third-party or paid licence products.
Changes made by a third-party software or licence provider to its pricing or policies may apply to HostGraber customers using the relevant product.
No refund will be provided where a service has been suspended or terminated for cause.
Domain Transfer Charges
Where a free domain was provided and the customer subsequently wishes to transfer that domain to another provider, applicable transfer fees must be paid before the domain is released.
Refund Processing
Where a refund is approved under the applicable policy, processing may take up to 14 days following the cancellation request.
Cancellation Process
Customers who wish to discontinue a HostGraber service must submit the applicable cancellation request through the client area and clear any outstanding dues.
Cancellation Options
A customer may request either:
- Immediate cancellation — access to the applicable hosting plan or service will cease following cancellation.
- Cancellation at the end of the billing period — the service remains available through the end of the applicable prepaid term.
Customers are responsible for maintaining a copy of their data before submitting a cancellation request. Data deleted following cancellation or termination may not be recoverable.
Taxes
Prices displayed by HostGraber are exclusive of applicable taxes unless otherwise stated.
Applicable taxes are calculated and added to the final invoice or checkout amount according to applicable tax requirements.
Tax amounts are non-refundable except where otherwise required by applicable law.
Late Payment & Non-Payment
Unpaid invoices may result in suspension or termination of the applicable hosting account or service in accordance with the payment and enforcement provisions of these Terms.
A suspended service may be restored after applicable outstanding invoices and other required charges have been cleared, subject to the service remaining available for reinstatement.
Where an account has already been terminated and its data deleted, the previous data may not be restored and a subsequent service may be treated as a new account.
HostGraber may decline to activate new orders or additional services while an outstanding balance remains on the customer's account.
Invoice & Billing Disputes
Customers with questions or concerns regarding invoices, charges or account costs should contact the HostGraber billing team so the matter can be reviewed.
Where possible, customers should attempt to resolve a billing concern directly with HostGraber before initiating a payment dispute or chargeback.
You can contact our team through the HostGraber contact page .
Account Termination
A HostGraber hosting account may be terminated for reasons including customer cancellation, non-renewal, violation of these Terms, suspected fraud or unresolved payment disputes.
Immediate Cancellation
Where a customer requests immediate termination, the hosting account may be suspended immediately and terminated within 48 hours.
Cancellation Upon Expiration
Where cancellation is scheduled for the end of the subscription period, the hosting account may be suspended when the subscription expires and terminated within 48 hours after expiration.
Failure to Renew
Where a hosting account is not renewed on its due date, the existing policy provides for suspension after 24 hours and termination within 48 hours after expiration.
Terms of Service Violation
A violation of these Terms during the subscription period may result in immediate account suspension and termination.
Potential Fraud
HostGraber's anti-fraud controls may identify an order as high-risk. If requested verification information is not provided, the account may be suspended or terminated.
Dispute or Chargeback
Under this account-termination provision, where a payment dispute or chargeback is initiated, HostGraber may suspend the account and allow a 7-day period for resolution. If the matter remains unresolved, termination may follow.
Maintain an independent backup of your hosting account. Files associated with a terminated service may be permanently deleted, and HostGraber does not guarantee recovery following termination.